Service with a SMILE!!
March 4, 2009
Is good service such a big ask? I hate being British in this respect – because we are inherently unable to ask for what we are rightly owed or deserve.
I have now been waiting 3 weeks for my broadband to be connected at my new address and yet I am no nearer to it happening than that first hopeful day. This is a service which I am paying for and through no fault of my own am completely unable to use. I suppose my service providers have kindly given me something to occupy my time and idle digits whilst I have no access to humanity – endless tedious phone calls with surly call centre workers who will ‘try’ to connect me to a relevant department. How kind.
I want to scream at them that I am currently wasting hours of my life to sort this issue out but I fear I will be shunted to the bottom of a list somewhere with notes attached to my account accusing me of being ‘problematic’. So, essentially, I accept terrible service and lack of definitive cause/solution. My British reserve is not helping me overcome British service.
